Can I collect my order from a business address?
At this time, Whiskers on Kittens stock is available for purchase only through this website.
How long does it take for my order to be delivered?
We understand that you will want to receive your item/s as soon as possible, so aim to ship your order within one business day. We offer standard and express shipping, and your order will be sent from Melbourne, Victoria, where we are based.
Do you ship internationally?
Yes, we can arrange international shipping. Please contact us directly to make arrangements.
Can I track my order?
Once your order has been sent, you will receive a tracking number via email. You will be able to click on the link in order to track your order. For further details, see our shipping page.
What is Amber?
We love our Amber, and know that you will to. For further information please see Amber, FAQ Amber, Care and Safety, and to read what other customers say about their experience with our Amber, please read our reviews.
Can I sell my product/s through your website?
At Whiskers on Kittens, we’re always on the lookout for some new favourites. If you create your own handmade products that you would like us to stock, we would love to hear from you. Contact us with a little information, and we’ll be in touch.
Do you offer refunds?
Please refer to our returns page for further information.
Can my order be sent to a different delivery address?
We are able to ship your order to an address alternate to your billing address. Please ensure you add correct shipping details at checkout.
Do I need to set up an account?
An account with Whiskers on Kittens is entirely optional. You are able to checkout as a guest. If you choose to set up an account, you are able to save your address and payment details securely, which will allow for a quicker checkout. You are also able to login to view past orders, as well as current order and tracking data.